General terms and conditions

General provisions and definitions

1. These general terms and conditions (hereinafter referred to as
"Terms") apply to the legal relationships between
buyers or consumers and operators
sweetpop.sk internet store – Sweet Pop, s.r.o.,
with registered office at Pod Párovcami 81, 92101, Slovak Republic
Republic, Company ID: 55457819, Tax ID: 2121996404, VAT ID:
SK212996404, (hereinafter referred to as the “operator” or “seller”).

Contacts: email: info@sweetpop.sk, phone: +421 905 889 612

2. Legal relations with consumers are subject to the following, in addition to
general provisions of the Civil Code as well as
special regulations, in particular Act No. 102/2014 Coll.
on consumer protection in the sale of goods or
provision of services based on a contract concluded on
distance or contract concluded outside operating hours
of the seller's premises and on amendments and supplements
some consumer protection laws
door-to-door and mail order sales as amended
regulations, Act No. 250/2007 Coll. on Consumer Protection
as amended, as well as Act No. 22/2004
on Electronic Commerce, as amended. On
business relationships (as well as other legal relationships that
may arise from it) with legal entities, or with
natural persons – entrepreneurs, are mainly concerned with
provisions of the Commercial Code.

3. The buyer is any entrepreneur (natural person or
legal entity) which was sent after its own authorization
electronic order processed by the system
e-commerce.

4. Consumer means a natural person who, when
conclusion and performance of a consumer contract does not take place in
within the scope of its business activity or other
business activity that sent after its own
authorization of the electronic order processed
e-commerce system.

5. An electronic order is understood to be a sent
electronic form containing information about the buyer
or to the consumer, a list of ordered goods from
store offers and the price of this product, processed
system of trade.

6. The terms and conditions further define and specify the rights and
obligations of the seller and the buyer or
consumer and in their current version constitute
an integral part of the purchase contract.

7. Goods – products that are on offer
the seller for purchase through the store.

8. Goods made to special requirements
the buyer or consumer is the goods that were
specially ordered from the seller's supplier for
a specific buyer or consumer based on
specifications given by the buyer or consumer and for
which the seller requested a cash advance for
payment of the purchase price.

9. Collection point – Sweet Pop sro, Pod Párovcami
81, 92101 Piestany

10. Website www.sweetpop.sk (hereinafter referred to as
"Site") is an online store focused on selling
goods to buyers and/or consumers.

11. By browsing the Internet or using the site
each user confirms that you accept these
conditions. In case the legislation provides
consumers have broader rights and protection than
results from these conditions, then the preferred use is
statutory regulation for this legal relationship, instead of
adjustments in these conditions. This also applies to
The legal relationship is governed by the law if it is for
more advantageous for the consumer. The user is obliged to
to familiarize yourself with these terms and conditions before
by starting to use the site.

12. The seller instructs buyers and consumers that
supervisory authorities in the field of sales, sales via the Internet and
consumer rights is: Inspectorate SOI for
Bratislava Region, Prievozská Street No. 32, PO Box 5, 820
07 Bratislava – 27, Department of Technical Control of Products and
Consumer Protection, tel. no.: (+421) 02/ 58272 172;
02/58272 104, fax no.: 02/ 58272 170, e-mail: ba@soi.sk

Order, conclusion of contract

1. The condition for the validity of an electronic order is
truthful and complete completion of all registration forms
form with the required data and details.
The consumer shall further indicate in the order the name and
last name, home address and delivery address, if different
such as residential address, telephone number, email. Buyer in
The order shall state: business name, registered office, delivery address
address, if different from the registered office address, company ID, VAT ID, VAT ID,
telephone number, email. Part of the electronic
The order also includes the exact designation of the ordered item.
goods, including the quantity, payment method and
the method of delivery and receipt of goods, whereby these
The order details are completed automatically after
adding goods to the e-cart.

2. All received electronic orders are considered
for a proposal to conclude a purchase contract and are not
considered binding by the seller.
Notification of receipt of order in electronic form
the seller's system, which the buyer or consumer
will be sent to your email address immediately after sending
his orders are not considered binding
acceptance of the order. This notice is only
informative nature for the purpose of notification
the buyer or consumer about the receipt of his order.
This notice contains a general summary of the order and
instructions to the buyer or consumer.

3. To accept the order for goods from the
the seller, and therefore to conclude a purchase contract,
occurs via a sent confirmation
by e-mail - e-mail about the status of the order.

4. The seller reserves the right to make additional adjustments
prices of the ordered goods (the seller does not guarantee the price
of goods, which is listed in the store's offer letter in
the time of placing the order, as it depends
from the change in the supplier prices of the goods in question).
In such a case, the purchase contract is concluded
by written acceptance of the changed price by the buyer
or to consumers sent by electronic mail.
If the buyer or consumer does not accept the changed price,
a binding order or purchase contract will not be created.

5. After accepting the order, the customer is obliged to pay
the purchase price (including all costs for packaging and
shipping), if it has not already been paid during the ordering process, and
The seller is then obliged to deliver the ordered goods.

Delivery terms

1. The place of performance of the contract is understood to be the place of delivery
stated by the buyer or consumer in the registration document
The goods will be delivered by the seller with
using the services of third parties (courier service)
or the seller delivers the goods by his own means
or based on an agreement with the buyer or
consumers will have the goods prepared in advance
agreed entity or at the collection point.

2. The goods are deemed to be delivered at the moment when the buyer
or the consumer, or a third party designated by him with
except for the carrier, will take over all parts of the ordered
goods, or if
a) goods ordered by the buyer in one order
delivered separately, at the moment of receipt of the goods, which
was delivered last
b) supplies goods consisting of several parts or
pieces, at the moment of taking over the last piece, or
piece,
c) delivers goods repeatedly during a defined period
period, at the moment of receipt of the first delivered goods.

3. Ownership of the goods passes to the buyer
or the consumer by delivering the goods and paying the purchase price
price in full. Until the transfer of ownership rights
from the seller to the buyer or consumer who
has the products and services in possession, the buyer has or
the consumer assumes all the obligations of the custodian of the thing and is
obliged to provide products and services at their own expense safely
save and mark them so that they are available for everyone
circumstances identifiable as the seller's goods.

4. The seller delivers the goods to the buyer or
to the consumer as soon as possible after receipt
payment of the full purchase price including shipping costs
for the ordered goods on your account; delivery times are
listed on the seller's website. The buyer or
The consumer acknowledges that when fulfilling obligations
The seller has stated delivery dates.
indicative nature. The buyer or consumer agrees
with an extension of the delivery time if the production
of the ordered goods or other circumstances require. In
in the event that the seller is unable to deliver
to the buyer or consumer all ordered goods
within the agreed deadline, the seller will notify the
things in the shortest possible time to the buyer or consumer
and inform him of the expected delivery date
of the ordered goods or proposes delivery
alternative goods.

5. The goods are safely packaged during transport. Upon receipt
the buyer or consumer is obliged to check the goods
the physical integrity and completeness of the shipment and these
confirm on the waybill. If the shipment is visibly
damaged, destroyed or incomplete, the buyer or
The consumer is obliged to immediately, without taking delivery of the shipment
contact the seller; when the goods are delivered by courier
or by mail, the buyer or consumer is obliged to write
protocol on these facts. Any later
complaints about quantity and physical damage to goods
will not be accepted. Shipping costs are not
included in the price of the goods. The price of shipping costs is
charges according to the valid price list listed on the website
carrier. Orders are processed immediately if
that the goods are in stock. In the event that the goods are
did not distribute due to lack of stock,
it is distributed immediately after it is delivered to the warehouse.

6. The seller is entitled to demand fulfillment
obligations, in particular payment of the price for the goods, without
regardless of the fact that ownership of goods and services still
not passed on to the buyer or consumer.
The risk of damage to the products passes to
the buyer or consumer at the moment of receipt
goods to buyers or consumers, or their
authorized representative.

7. The seller shall deliver to the buyer or consumer
at the latest together with the goods in writing or
all documents necessary for the electronic
receipt and use of goods and other documents prescribed
applicable legal regulations.

8. In the case of some product groups (goods over 30
kg and larger goods) the seller reserves the right
the right to change the price for delivery of goods by courier
service, about which the seller will inform the buyer
or the consumer by telephone before concluding the contract
relationship.

9. In the case of delivery of goods abroad, the seller
agrees with the consumer or buyer on delivery and
payment terms individually.

10. The buyer or consumer shall indicate in the order
the form in which the ordered goods are to be delivered to him. In
in case the buyer or consumer chooses personal
taking over the goods, then he can take over these goods only after
the seller's email sent to the buyer or
to the consumer that the goods are ready for collection at
collection point.

11. Goods sent by post or courier are managed
according to the postal/courier company's rules.

12. In the event that the buyer or consumer fails to pay
the purchase price in cash and will not take delivery of the goods personally or
within 30 days from the date specified in the email under point 10
of this article, it applies that the buyer or consumer from
has withdrawn from the contract, thereby cancelling the order from the beginning.
In other cases, if the buyer or consumer does not take over
ordered goods and any other efforts of the seller
about the delivery of the ordered goods will remain fruitless,
the seller is entitled to a fee for
storage of goods in the amount of €0.50 per day from
the buyer or consumer. This right arises after
30 days from the date of return of the goods to the seller (from
reason for non-acceptance). If the buyer or consumer neither
does not take delivery of the goods after three months, the seller has
the right to resell the goods and from the proceeds of the sale you
to account for all costs incurred.

Purchase price

1. The prices listed on the website are valid
exclusively for purchase via the website.
The price does not include delivery and packaging costs.
nor any other costs unless otherwise stated in
product description.

2. Discounted (promotional) prices and offers of goods are
clearly marked with the symbol "action" or "sale".
Discounted prices are valid until stocks last.
or while it is listed at a discounted price.

3. The buyer or consumer has the option to pay the purchase price
price including other costs (postage and packaging, if applicable)
other fees):
a) in cash to the delivery person upon receipt of the goods at
cash on delivery,
b) by payment to the operator's account (based on an invoice,
which will be delivered to the customer by email with
payment details), and the goods will be sent
to the customer only after the relevant amount has been credited to the bank account
account, – but only if the site allows this
the option offers
c) via a payment gateway (payment card), with the goods
will be sent to the customer only after confirmation of payment
the relevant amount for the goods.

4. Buyer or consumer by submitting an order
or by paying the price of the goods, whichever occurs first,
agrees to invoicing in the form of an electronic invoice.
An electronic invoice is a tax document within the meaning of Section 71
paragraph 1 of Act No. 222/2004 Coll. on Value Added Tax
values ​​as amended. Seller
sends an electronic invoice by email to
the email address specified in the order. In case
The invoice has not been delivered, please inform us about this.
facts by email at: info@sweetpop.sk

Warranty, liability and complaints

1. These warranty conditions apply to products
purchased from the seller Sweet Pop sro, with registered office at
Pod Párovcami 81,92101 Piešťany, ID: 55457819,
Tax ID: 2121996404, VAT ID: SK2121996404.

2. Warranty period (minimum consumption period) of products
is indicated on the product packaging.

3. The customer undertakes to immediately upon receipt of the goods
will inspect thoroughly and, in case of a defect, will immediately
shall notify the operator in writing (by e-mail). In
In the event that a defect in the goods appears within the warranty period, it may
the customer may claim this product; however, he must do so
immediately after such defect occurs. If these
defects reported later, the operator of such
will not accept the complaint (this applies especially to defects that
could arise from the use of the goods).

4. The buyer is entitled to claim from the seller
warranty rights only for goods purchased from the seller
and only for goods that have defects caused by the manufacturer,
supplier or seller.

5. The buyer is entitled to exercise
complaint electronically at:
info@sweetpop.sk

Or in writing:
Sweet Pop, sro
Pod Párovce 81
921 01 Piestany
Slovak Republic

6. Complaints procedure for goods that can be delivered,
begins on the day the following conditions are met:

• delivery of the written claim
  to the seller,
• delivery of defective goods together with their
  accessories (delivery note or warranty card)
  letter, proof of payment and documentation and
  instructions for the goods),
• providing assistance if needed
  for filing and handling complaints).

7. The seller reserves the right not to accept
the claimed goods were sent to the seller on delivery.

8. Complaints procedure for goods that are objectively
cannot be delivered, begins on the day of fulfillment
the following conditions:

• delivery of the written claim
  to the seller,
  inspection of the goods by the seller or
  by entrusting a person, by providing other assistance,
  if it is necessary for the application and handling of a complaint.

9. The seller undertakes to handle the complaint within 30 days
and this is in accordance with Act No. 250/2007 Coll. on the protection
The seller shall inform the consumer in advance,
if it is necessary to extend the time for resolving a complaint
goods that must be sent to the manufacturer for repair,
or is a professional (expert) assessment necessary
the claimed defect. The claim period is thus appropriately
In any case, the consumer has the right
withdraw from the contract or request an exchange of goods if
the complaint has exceeded 30 days and the customer will not agree
with an extension of the complaint period.

10. The seller does not accept warranty and claims
cannot be applied if the error (defect) occurred due to incorrect
handling of goods, improper use
goods, mechanical damage, operation in
inappropriate conditions or unauthorized
interference with the product; for such defects in full
The buyer or consumer is responsible for the warranty.
also excluded are defects in goods caused by natural disasters
disaster.

11. Right to make a claim during the warranty period
The seller loses:

• failure to submit proof of payment and other related
  documentation,
• failure to report obvious deficiencies upon acceptance
  goods,
• upon expiry of the warranty period of the goods,
• mechanical damage to the goods caused by
  buyers,
• by using the goods in conditions that
  do not correspond in terms of their humidity, chemical and
  mechanical influences on the natural environment,
• improper handling, operation or
  neglect of care for the goods,
• damage to the goods due to unavoidable or
  unforeseen events,
• damage to goods due to accidental destruction and accidental
  deterioration,
• unprofessional intervention, damage during transport,
  damage by water, fire, static or
  by atmospheric electricity or other interference
  higher power.

12. If the consumer makes a complaint about the goods during
the first 12 months from purchase, the seller can arrange
rejecting the complaint only on the basis of professional
assessment; regardless of the outcome of the expert
assessment, the consumer cannot be required to pay
costs for expert assessment or other costs
related to professional assessment. The seller is
obliged to provide the consumer with a copy of the professional
assessment justifying the rejection of the complaint
no later than 14 days from the date of handling the complaint.

13. If the consumer has made a complaint about the goods after 12
months after the purchase and the seller rejected it, then in
The seller will state in the document on the settlement of the complaint,
to whom the consumer can send the goods for professional
assessment. If the goods are sent for expert assessment
to the designated person, the costs of the expert assessment, as well as
all other related expenses spent effectively
the costs are borne by the seller regardless of the outcome
professional assessment. If the consumer is
the assessment will demonstrate the seller's responsibility for
defect, he/she may file the complaint again; during
carrying out a professional assessment, warranty period
The seller is obliged to pay the consumer
within 14 days from the date of re-submission of the complaint all
costs incurred for expert assessment, as well as
all related costs incurred in a reasonable manner.
A resubmitted claim cannot be rejected.

14. If the defect is remediable, the consumer has
the right to have it removed free of charge, in a timely and proper manner.
The seller is obliged to correct the defect without undue delay.
remove. Instead of removing the defect, the consumer can
request the replacement of the item, or if the defect only concerns the
parts of the item, replacement of the part, if this results in the seller
no unreasonable costs will arise considering the price
the goods or the severity of the defect. The seller can always
instead of removing the defect, replace the defective item with
faultless, unless it causes serious harm to the consumer
difficulties.

15. If it is a defect that cannot be removed and which prevents
so that the thing can be used properly as a thing without defects,
does the consumer have the right to exchange the item or has the right to
The same rights apply to the consumer,
if the defects are removable, but if the consumer
cannot be due to the recurrence of the defect after repair
or due to a greater number of defects, the item cannot be used properly. If it is a different
irreparable defects, the consumer has the right to an appropriate
discount on the price of the item.

16. Complaint settlement means the termination of
complaint procedure by handing over the repaired goods,
by exchanging goods, by refunding the purchase price of the goods,
by paying an appropriate discount on the price of the goods, in writing
a request for acceptance of performance or its justification
rejection. The seller is obliged to provide the equipment
issue a written document within 30 days of the complaint
from the date of filing the complaint. In the case of a justified
complaints, the seller will reimburse the consumer for all
Expediently incurred costs related to the complaint
goods.

17. The operator hereby informs customers
(consumers) that any of their rights and claims
may also apply against the operator within the framework of
alternative resolution of consumer disputes (online).
Likewise, the operator's claims against customers
(consumers) can be exercised through
alternative resolution of consumer disputes.
To the relevant entities for an alternative solution
consumer disputes with the seller is the Slovak
trade inspection or other relevant authorized
legal entity registered in the list of entities
alternative consumer dispute resolution
led by the Ministry of Economy of the Slovak Republic
Republic (the list is available on the website
www.mhsr.sk/zoznam- subjektov-alternativneho-
consumer-dispute-resolution); the customer has the right
choice of which of the above alternative subjects
consumer dispute resolution will be reversed. Online
the dispute resolution is also provided by the European Commission and
Slovak online dispute resolution contact point
(RSO) is on the site
http://ec.europa.eu/consumers/odr/index_en.htm .
Alternative dispute resolution only applies to disputes between
consumers and sellers, whose value
exceeds 20 euros, resulting from consumer
contract concluded at a distance. Use of alternative
Consumer dispute resolution saves money and time,
since the complaint will be processed within 90 days, via the internet and
without significant financial expenses (up to 5 euros including VAT).
In case of any problems, the customer can
contact the operator by email.

18. For the correct use of the site it is necessary to be
connected to the Internet network, while using
Internet access may be subject to charges by the provider
internet services. The seller is not responsible for any
responsibility for the proper functioning of the Internet network.
The seller is also not liable for damages caused by
use of the site, in the event of an accidental or planned outage
website, website malfunctions. The seller is also not responsible for
liability for misuse of registration and login details
buyer or consumer data, as well as in the case of
unauthorized use of payment means.

19. Users use the site content for their own purposes.
risk. The seller is not responsible for direct or indirect
damages that the user may incur in connection with
with the use of information obtained on the site.

20. The site may link to third party websites.
entities that the seller does not control and is not responsible for
for their content. The Seller is not obliged to examine
content of third-party websites. The same applies to
advertisements presented on the site.

21. The site system may be at regular intervals
shut down for maintenance. The seller also
does not guarantee continuous and error-free functionality of the server,
on which it operates the site and has the right at any time
suspend the provision of services for any period of time.
The seller can shut down the server without
warning and without giving a reason.

Privacy protection

1. The seller undertakes to receive from the buyer
or the consumer to only require data that serves
exclusively for purposes related to the fulfillment of obligations
arising from the purchase contract.

2. The protection of personal data is the responsibility of buyers and
consumers is addressed in a separate document
published on the seller's website.

Other rights and obligations

1. The user is obliged to familiarize himself with these
terms and conditions before starting to use the site.

2. Users may not use any devices or
software that would interfere with the functioning of the site.
Publishing, rewriting or further distribution
any content on the site without prior
without the written consent of the seller is prohibited. All
materials including images, software, text and graphics and
other content of the site is protected by copyright and
other intellectual property rights. Markings
goods, services and companies listed on the site
may be trademarks of their respective owners.

3. The user undertakes not to be any
harass other users on the site.

4. If the seller suffers damage due to the user in
in connection with the use of the site due to the fact that the user
has not complied with these terms and conditions or generally binding
legal regulations, the user is obliged to replace this
damage to the seller in full.

5. Only the consumer is entitled to withdraw from the contract even
without giving a reason within 14 days from the date of delivery /
receipt of goods.

6. When exercising the consumer's right of withdrawal from
contract according to the previous point, the consumer is
obliged to inform about his decision to withdraw from
contract by an unequivocal written statement
sent to the operator's address, or to e-
the operator's email address. For the purposes of withdrawal
from the contract, the consumer is also entitled to use the sample
the withdrawal form that was
provided to the consumer and which is for the consumer
available in the appendix at the end of these terms and conditions.

7. The withdrawal period is considered to be
maintained if the consumer sends a notice of exercise
the right to withdraw from the contract before it expires
withdrawal period.

8. Upon withdrawal from the contract, the consumer will be refunded
all payments made by the consumer under the contract
or in connection with it, in particular the price paid for the goods,
including any other payments received from
consumer under a contract or in connection with
contract such as costs of transport, delivery and
postage and other costs and fees. However, this
does not apply to additional costs if the consumer has chosen
a delivery method other than the cheapest regular method
delivery, which was offered to him. Payments will be
returned to the consumer without undue delay,
no later than 14 days from the date of receipt of the notification
consumer's notice of withdrawal from the contract. Payment of these
payments will be made in the same way as
the consumer used in his payment, if the consumer
have not expressly agreed to another method of payment, without
charging any additional fees to the consumer.

These payments will only be made to the consumer upon delivery.
Return the returned goods back to the address:

Sweet Pop Ltd.
Hodzova 20
921 01 Piestany
Slovakia

9. The direct costs of returning the goods are borne by the consumer,
including the costs of returning the goods, which, given the
its nature cannot be returned via mail.
The consumer is only liable for any reduction
the value of the goods as a result of the handling of the goods
in a manner other than that necessary to establish the nature,
properties and functionality of the goods.

10. In the case of the provision of services, if the consumer
requested to start providing services during the period for
withdrawal from the contract, the consumer is obliged to pay
price for the services actually provided until the date on which
the consumer has notified his decision to withdraw from the
contract. The operator hereby informs the consumer that in
in the event of the start of the provision of the service by the operator
before the expiry of the withdrawal period, or if
consumer for the provision of this service before the expiration
the withdrawal period is requested by the consumer
by granting consent to start providing the service before
upon expiry of the withdrawal period, the
the right to withdraw from the full provision of the service
contract. The operator hereby informs the consumer that in
in case of use of the service before the expiry of the period for
withdrawal from the contract, the consumer, by giving consent to
by starting to provide such electronic content
before the expiration of the withdrawal period, loses
right to withdraw from the contract.

11. According to Act No. 102/2014 Coll., a consumer is not
entitled to withdraw from the contract if its subject matter is:

a) provision of a service, if its provision began with
with the express consent of the consumer and the consumer has declared,
that he was duly advised that by expressing this
consent loses the right to withdraw from the contract after
complete provision of the service, and if there has been a complete
provision of the service;
b) sale of goods or provision
services whose price depends on price movements on the financial market
a market that the seller cannot influence and to which
may occur during the withdrawal period
contracts;
c) sale of goods made according to special specifications
consumer requirements, custom-made goods
or goods intended specifically for one
consumer;
d) sale of goods that are subject to rapid deterioration
or destruction;
e) sale of goods enclosed in protective packaging, which
it is not appropriate to return for health protection reasons or
for hygiene reasons and whose protective packaging has been
delivery broken;
f) sale of goods which may be, due to their
nature after delivery inseparably mixed with another
goods;
g) sale of alcoholic beverages, the price of which was
agreed upon at the time of conclusion of the contract, while their delivery
can be carried out at the earliest after 30 days and their price
depends on market price movements, which the seller cannot
to influence;
h) carrying out urgent repairs or maintenance,
which the consumer has expressly requested from the seller; this does not apply
for service contracts and contracts whose subject matter is
sale of goods other than spare parts needed
to carry out repairs or maintenance if they have been closed
during the seller's visit to the consumer and
the consumer purchases these services or goods in advance
did not order;
i) sale of audio recordings, video recordings,
audiovisual recordings, books or computer software
software sold in protective packaging, if the consumer
he unpacked this package;
j) sale of periodicals, except for sales based on
subscription agreements and sales of books not supplied in
protective packaging;
k) provision of accommodation services at
other than accommodation purposes, transport of goods, rental
cars, provision of catering services or
provision of services related to activities within
free time and according to which the seller undertakes
provide these services at the agreed time or in
agreed deadline;
l) provision of electronic content other than on
on a tangible medium, if its provision began with
with the express consent of the consumer and the consumer has declared,
that he was duly advised that by expressing this
consent loses the right to withdraw from the contract. In
in the case of delivery of goods and/or services
the operator mentioned above, the consumer is not
entitled to withdraw from the contract.

12. The operator informs the consumer that the authorities
exercising supervision over the protection of consumer rights
is the Slovak Trade Inspection.

Final and transitional provisions

1. These general terms and conditions apply as amended.
listed on the seller's website on the date
sending an electronic order, except if
expressly agreed otherwise between both parties.

2. The user agrees that the operator is
entitled to change or modify these terms and conditions at any time.
If any provision of these terms and conditions is (will be)
invalid, illegal or unenforceable, all
the other terms of these terms and conditions remain in full force and effect.
validity and effectiveness. These conditions are governed by
Slovak law. In the event that these
conditions translated into another language, both in the case of
In the event of a discrepancy, the interpretation shall be according to the Slovak language.

3. These terms and conditions are governed by Slovak law.
order; in the case where the customer is a consumer,
who is a citizen of another state, these conditions
are also governed by those provisions of local law
consumer, which cannot be deviated from by agreement and
choice of law under this provision. In the event that
these conditions translated into another language, both in
In case of discrepancy, the interpretation according to the Slovak language shall apply.

4. The buyer or consumer declares that before
by completing the order, he/she has become familiar with these general terms and conditions
terms and conditions and that he/she agrees with them. Without
regardless of the other provisions of the contract, does not comply
the seller to the buyer or consumer for the lost
profit, loss of opportunity or any other indirect or
consequential losses due to negligence, breach of contract
or otherwise. In the event that
demonstrate to the competent authorities of the Slovak Republic
certain provisions of these terms and conditions as invalid

or unenforceable, in whole or in part,
validity and enforceability of other provisions and the remaining
the parts of the relevant provision remain unaffected.
In Piešťany on April 15, 2024
Sample withdrawal form
(fill out and submit this form only if you
you wish to withdraw from the contract)

1. To whom:
Sweet Pop sro, with registered office in Pod Párovcami 81,921 01
Piešťany, as a seller on the website
www.sweetpop.sk, and the seller of the goods that the customer
(consumer) bought.

2. I/we hereby declare* that
I/we withdraw* from the contract for these goods/from
contracts for the provision of services
of this service*:
3. Date of order via the portal www.sweetpop.sk
4. Order number (variable symbol):
5. Consumer's name and surname:
6. Consumer's mailing address:
7. I request that the money be returned to my account (IBAN + name
banks):
8. Email and phone number for the consumer:
9. Consumer signature:
10. Date:

* Cross out what does not apply.
Please use this withdrawal form
send exclusively to the following address: Sweet Pop,
sro, Pod Párovcami 81, 92101 Piešťany, Company ID:
55457819, or by e-mail info@sweetpop.sk
CONSUMER INSTRUCTIONS:

1. Customer – a natural person who, when concluding and
performance of the contract does not act within the scope of its
business activity, employment or profession
(hereinafter referred to as the "consumer") - is entitled to withdraw from the
contract even without giving a reason within 14 days from the date
delivery of goods.

2. When exercising the consumer's right of withdrawal from
contract according to the previous point, the consumer is
obliged to inform about his decision to withdraw from
contract by an unequivocal written statement
sent to the operator's address, or to e-
the operator's email address.

3. For the purposes of withdrawal from the contract, the consumer is
also entitled to use the sample withdrawal form
of the contract, which was provided to the consumer.

4. The withdrawal period is considered to be
maintained if the consumer sends a notice of exercise
the right to withdraw from the contract before it expires
withdrawal period.

5. Upon withdrawal from the contract, the consumer will be refunded
all payments made by the consumer under the contract
or in connection with it, in particular the price paid for the goods,
including any other payments received from
consumer under a contract or in connection with
contract such as costs of transport, delivery and
postage and other costs and fees.

However, this does not apply to additional costs if the consumer has chosen
a delivery method other than the cheapest regular method
delivery date offered to him. Payments will be
returned to the consumer without undue delay,
no later than 14 days from the date of receipt of the notification
consumer's notice of withdrawal from the contract. Payment of these
payments will be made in the same way as
the consumer used in his payment, if the consumer
have not expressly agreed to another method of payment, without
charging any additional fees to the consumer.
These payments will only be made to the consumer upon delivery.
returned goods back to the operator's address.

6. The direct costs of returning the goods are borne by the consumer,
including the costs of returning the goods, which, given the
its nature cannot be returned via mail.
The consumer is only liable for any reduction
the value of the goods as a result of handling the goods in a different way
than is necessary to determine the nature, characteristics and functionality of the goods.

7. In the case of the provision of services, if the consumer
requested to start providing services during the period for
withdrawal from the contract, the consumer is obliged to pay
price for the services actually provided until the date on which
the consumer has notified his decision to withdraw from the
contract. The operator hereby informs the consumer that in
in the event of the start of the provision of the service by the operator
before the expiry of the withdrawal period, or if
consumer for the provision of this service before the expiration
the withdrawal period is requested by the consumer
by granting consent to start providing the service before
upon expiry of the withdrawal period, the
the right to withdraw from the full provision of the service
contract. The operator hereby informs the consumer that in
in case of possible use of the service before the expiration
the period for withdrawal from the contract, the consumer by granting
consent to the commencement of the provision of such
electronic content before the deadline for
withdrawal from the contract loses the right to withdraw from
contracts.

8. According to Act No. 102/2014 Coll., a consumer is not
entitled to withdraw from the contract if its subject matter is:

a) provision of a service, if its provision began with
with the express consent of the consumer and the consumer has declared,
that he was duly informed that by expressing this
consent loses the right to withdraw from the contract after
complete provision of the service, and if there has been a complete
provision of the service;

b) sale of goods or provision
services whose price depends on price movements on the financial market
a market that the seller cannot influence and to which
may occur during the withdrawal period
contracts;
c) sale of goods made according to special specifications
consumer requirements, custom-made goods
or goods intended specifically for one
consumer;
d) sale of goods that are subject to rapid deterioration
or destruction;
e) sale of goods enclosed in protective packaging, which
it is not appropriate to return for health protection reasons or
for hygiene reasons and whose protective packaging has been
delivery broken;
f) sale of goods which may be, due to their
nature after delivery inseparably mixed with another
goods;
g) sale of alcoholic beverages, the price of which was
agreed upon at the time of conclusion of the contract, while their delivery
can be carried out at the earliest after 30 days and their price
depends on market price movements, which the seller cannot
to influence;
h) carrying out urgent repairs or maintenance, which
the consumer has explicitly requested the seller; this does not apply
for service contracts and contracts whose subject matter is
sale of goods other than spare parts needed
to carry out repairs or maintenance if they have been closed
during the seller's visit to the consumer and
the consumer purchases these services or goods in advance
did not order;
i) sale of audio recordings, video recordings,
audiovisual recordings, books or computer software
software sold in protective packaging, if the consumer
he unpacked this package;
j) sale of periodicals, with the exception of sales based on
subscription agreements and sales of books not supplied in
protective packaging;
k) provision of accommodation services for a purpose other than accommodation
purpose, transportation of goods, car rental, provision
catering services or provision of services
related to leisure activities and according to
which the seller undertakes to provide these services in
at the agreed time or within the agreed period;
l) provision of electronic content other than on
on a tangible medium, if its provision began with
with the express consent of the consumer and the consumer has declared,
that he was duly informed that by expressing this
consent loses the right to withdraw from the contract.

In the case of delivery of goods and/or services
the operator mentioned above, the consumer is not
entitled to withdraw from the contract.

9. The operator informs the consumer that the authorities
exercising supervision over the protection of consumer rights
is the Slovak Trade Inspection
(Bajkalská 21/A, 827 99 Bratislava)